F.A.Q

General Information:
  • We always send the latest version that is available in our database.
  • All profiles available in 4 file formats =  .txt + .ppl + .ohf + .oppl format. 
  • We process 7 day's per week / 24 hour per day.
  • Questions? please use the contact form or send email to: ShankyProfiles(@)hotmail(.com).

Delivery Information:
  • All delivery’s (by email) are final, you can only make changes before actual delivery.
  • For all questions about delivery, please use the contact form or send email to: ShankyProfiles(@)hotmail(.com).

Reward Points Program:
  • The reward program has stopped on 1 January 2023.
  • The outstanding reward points will expire on 31 March 2023.

How to request a profile: 
  • Select a profile from the list/website & contact support by email. 
  • All profiles from the list/website, are available in 4 file formats =  .txt + .ppl + .ohf + .oppl format. 

Available profile formats + price differences. 
  • .Txt format = Text file, not encrypted, add or change code lines, you can use on multiple PC. 

  • .PPL comp-ID Free = Encrypted file, not possible to delete/change code lines, you can use on multiple PC.

  • .PPL comp-ID Locked = Encrypted file, not possible to delete/change code lines, locked to 1-PC.

  • .Ohf = Encrypted file for Open Holdem Bot v2.1.9.x to v9.x.x.
    ​(not encrypted, add or change code lines, you can use on multiple PC.

  • .OPPL = Text file, Open Holdem Bot v9.x.x to v14.x.x and higher + WarBot + HydraBot.
    (not encrypted, add or change code lines, you can use on multiple PC.

  • Locked profiles are for one PC only and can not be transferred to a new PC/Operating software. 

How to find Comp-ID ? 
  • Open Bot.exe > First Tab/Menu > Comp-ID.
  • The profile will be locked to this computer and can only be used on this computer.

How do i request a new copy of a profile i lost?
  • Send an email to support: ShankyProfiles(@)hotmail(.com) to request your files.
  • You can only request a lost profile with your original delivery/email details.
 
How do i request a Update ?
  • Send an email to support: ShankyProfiles(@)hotmail(.com) to request your files.
  • You receive the update in the same format as your original delivery.

How to upgrade from .ppl to .txt format / I need new .ppl for my new Comp ID ?
Does my history count for the Reward Program? 
  • The Reward program has stopped per 1 January 2023.
  • The outstanding reward points will expire on 31 March 2023.

Terms of use:
  • All our profiles (+ some other products) are exclusively based on / using the: 

    Shanky Technologies 
    Poker Programming Language (.ppl)  

    OpenHoldem 
    Poker Programming Language (.oppl). 

  • These variables/languages are developed and licensed to Shanky Technologies and/or Open Holdem and are free to use, share, trade or sell by all users.

Shanky Bot & Open Holdem Bot differences:
  • Shanky and Open Holdem are 2 different products.
  • With OpenPPL it's possible to convert Shanky format .txt to Open Holdem format .ohf or .oppl.
  • Not all variables of Shanky are supported by Open Holdem and vice versa.
  • Results with Open Holdem may vary from results with Shanky and vice versa.

What is PPL (Poker Programming Language) ?
  • Read the included manual.

Your privacy:
  • We take privacy of our customers very seriously. 
  • Our Data Protection Regulation is available on request.

Are the profiles working for all rooms ?
  • Some profiles are written for certain poker rooms / game types (like rush, normal, speed etc)
  • Please ask in advance for what room / game types the profile is suited for.

    Contact us, if you have questions.